By accepting a quote and/or booking our services, you agree to the following terms and conditions:
1. Acceptance and Billing
- Customers will be billed upon acceptance of the provided quote.
- Payment is required in full prior to the delivery of services and any associated goods.
2. Pricing Adjustments
- All quotes are based on standard conditions.
- Final pricing may change depending on the actual condition of the premises upon inspection.
- Any changes will be communicated and must be approved by the customer before services commence.
3. Rework Warranty (5 Days)
- We offer a 5-day rework warranty for all completed services. If you are not satisfied with the results, you may request a free re-clean within 5 days of the original service date.
- To initiate a rework request, you must provide clear photographic evidence of the areas or items that were missed or inadequately cleaned.
- Our team will return to address only the specific areas shown in the provided images and originally included in the scope of work.
- Additional cleaning requests or new areas not documented in the original rework images will not be accepted during or after the re-clean visit.
4. Cancellation Policy
- Cancellations made 4 or more days before the scheduled service date will not incur any fees.
- If cancellation occurs within 4 days of the booking date, a $50 cancellation fee applies.
5. Refund Policy
- No refunds will be provided once the cleaning service has been completed.
- If you are dissatisfied, we encourage you to use our 5-day rework warranty to resolve any concerns.
- A partial refund may be considered only after a re-clean has been arranged and completed, and specific unresolved issues are documented with photo evidence and fall within the original service scope.
6. Access and Entry
- Customers must ensure that access to the property is available at the agreed time.
- If access is not available or is delayed, additional charges may apply.
7. Customer Responsibilities
- Customers must provide a safe and hazard-free environment.
- Areas to be cleaned must be accessible.
- Fragile or valuable items should be removed or secured prior to cleaning.
8. Direct Engagement of Cleaners
- Customers agree not to directly or indirectly hire, solicit, or engage any cleaner provided by ALL Cleaning Brisbane for a period of 24 months after cessation of services.
- Breaches of this clause may result in financial penalties.
9. Inappropriate Behaviour
- We do not tolerate inappropriate behaviour towards our staff, including harassment, threats, or discriminatory remarks.
- Such behaviour may result in immediate termination of services and potential legal action.
10. Liability
- ALL Cleaning Brisbane is fully insured.
- However, we are not liable for any pre-existing damage or items not declared before the service.
Need Further Assistance?
If you have any questions about these terms and conditions, please contact us at www.allcleaningbrisbane.com.au before booking our services.
